Refund policy

Return & Refund Policy

At SFT Clothing Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed.

  • Be in their original condition.

  • Have all original tags attached.

  • Be returned in the original packaging.

  • Include proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards.

  • Final sale or clearance items.

  • Personalized or custom-made products.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Undergarments or other hygiene-sensitive items, unless they arrive damaged or defective.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.

Shipping charges are non-refundable, unless the return is due to an error on our part or you received a damaged or incorrect item.

Exchanges

We only replace items if they are:

  • Defective.

  • Damaged during shipping.

  • Incorrectly shipped.

If you need an exchange, please contact us before returning the item.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

We will review your request and provide an appropriate resolution as quickly as possible.

Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery if your order meets the return eligibility requirements.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

SFT Clothing Store

Email: info@sftclothing.com

Website: www.sftclothing.com